Refund and Returns Policy

Last Updated: October 1st, 2023

Thank you for shopping at Be Sparkled. We value your satisfaction and want to make sure you are delighted with your purchase. If you have any concerns about your order, please read this Refund and Returns Policy to understand your rights and options.

1. Refunds

a. Product Defects or Damage: If you receive a product that is defective or damaged, please contact us within [number of days] days of receiving the item. We will provide instructions on returning the item for a refund or replacement.

b. Incorrect Product: If you receive an incorrect product, please contact us within [number of days] days of receiving the item. We will arrange for the correct item to be sent to you, or you can choose to receive a refund.

2. Returns

a. Change of Mind: If you change your mind about a purchase and would like to return an item for a refund, you may do so within [number of days] days of receiving the item. The item must be unused, in its original condition, and in its original packaging. You will be responsible for return shipping costs, and a [restocking fee, if applicable] may apply.

b. Non-Returnable Items: Certain items, such as [list of non-returnable items], are non-returnable unless they are defective or damaged upon receipt.

3. How to Request a Refund or Return

To initiate a refund or return, please follow these steps:

a. Contact our customer support team at [contact email] and provide the following information:

  • Order number
  • Description of the issue (defect, damage, incorrect product, change of mind)
  • Clear photos, if applicable, of the defect or damage

b. Our customer support team will respond to your request and provide instructions on how to proceed with the return or refund.

4. Refund Processing

a. Once we receive the returned item and verify its condition, we will process your refund within [number of days] days. The refund will be issued to the original payment method used for the purchase.

b. Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or payment provider.

5. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us.